We are looking for an Account Manager (AM) who can join our growing team and take on the role of primary contact for a number of our existing client accounts across APAC.
In this role you will be responsible for owning and managing strategic client relationships, ensuring a successful partnership.
The AM acts as the primary contact for a designated portfolio of existing OpenLMS & eCreators client accounts. The AM, while acting as the client advocate across the organisation, is responsible for maintaining high customer satisfaction while building and executing the sales strategy within each account in order to maximise revenue growth for both software and services.
The AM needs to be adept at communicating at the user level as well as the executive level; responding to their enquiries and updating them on new product developments with the overriding intention of providing second-to-none customer service whilst spotting business development opportunities. The AM also serves as an internal advocate for the client helping to drive support and change when necessary to help the client achieve their business objectives.
Successful AMs thrive on new challenges or problem solving and have the creative ability to recognise new opportunities. They have an excellent understanding of the sales cycle and strong communication skills, and are committed to success through teamwork whilst at the same time remaining focused on achieving personal targets and objectives and partnering with the client to increase the effective use and adoption of the edTech products and services on offer.
What you’ll be doing
The Account Manager will be responsible for each and every account assigned to them. You will coordinate directly with all Open LMS & eCreators team members involved in serving the account and its current status.
Manage a portfolio of existing clients focusing primarily on client satisfaction, revenue generation, and growth of the account. Build strong client relations from user through to executive level.
Partner with direct sales, pre-sales, professional services, marketing, and operations as appropriate to ensure alignment at all levels of the Account.
About the company
Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.
We also offer a full portfolio of education technologies including exclusive reseller relationships for web conferencing, accessibility improvement and innovative content offerings from both Blackboard and Learning Technologies Group.
In October 2020 eCreators was acquired by Learning Technologies Group plc and merged with Open LMS to create the largest Moodle services provider in the world.
Established in 2007, eCreators are Learning Management System and eLearning Content Development experts. Clients include corporate, government institutions, tertiary education and RTOs. eCreators was ranked in BRW’s Top 100 fastest growing companies in 2016, was a state finalist for the Telstra Business Awards in 2019, were awarded the Global Moodle Partner of the Year in 2019 and won six LearnX awards in 2020.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.