The Credit and Collections Specialist is responsible for global collection efforts for the company’s consolidated accounts receivable. This 4 month fixed-term role will assist the collections team in implementing the collection objectives for the organization. The ideal candidate will assist with the design and implementation of process improvements to increase cash flow and reduce past due receivables.

The Credit and Collections Specialist will:

  • Be directly responsible for Accounts Receivable and collections across multiple business units, including customers in North America and overseas.
  • Send reminder notices to all customers with open Accounts Receivable
  • Place phone calls and/or send emails to initiate collection process on all past due accounts
  • Be responsible for researching and documenting customer complaints/disputes in order to solicit approval from management team for credit/refund when appropriate
  • Be responsible for reviewing all payments and identifying/correcting any cash application issues
  • Assign cash forecast/target and delinquency reduction metrics for each business unit
  • Review past due accounts with business units on a monthly basis and determine if appropriate to send final demand letters to accounts over 60 days past due
  • Partner with the Revenue Team to share information regarding deferred revenues, delayed implementations and post contract concessions which impact cash collections
  • Provide feedback and insight to Management team regarding trends in delinquency, collectability, and early contract cancellation of customer accounts that will impact the financial performance of the company
  • Recommend improvements for streamlining internal processes across organizational functions with the goal of improving delinquency rates, early cancellation recovery and bad debt recovery
  • Assist with documenting all processes and procedures related to collection efforts
  • Complete Vendor Forms as requested

Job Requirements:

  • Bachelor’s degree in Finance or Business
  • 4 – 6 years collections experience dealing with credit bureaus, collection agencies, and customers
  • Full understanding of rules and regulations related to credit reporting and practices
  • Strong negotiation skills and the ability to influence timely payments
  • Excellent knowledge of collections practices and accounting software
  • Excellent in customer interaction, time management, multi-tasking, and organizational skills
  • Excellent written, verbal communication and interpersonal skills
  • Excellent PC skills, proficiency with excel and Microsoft Office
  • Excellent analytical and problem-solving skills
  • Ability to review detailed data and make prompt judgments based on that data
  • Able to work efficiently and effectively under tight deadlines, interruptions and high work volumes

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE, including disability/vets