Do you love helping people?

Do you have support experience?

Do you have technical expertise with web-based applications?

Did you ever dream of working with a Donnelly brother?

Customer support isn’t something we take lightly. To do customer support well is pretty hard, and it’s important to our way of business here at Rustici Software. Everyone here believes that outstanding customer support is one of the most important things that we do. Everyone.

People contact us because they need help with problems. Since day one, we have had a button on our website that reads ‘Ask us anything’, and people have. It has become an important part of who we are as a company and who we are in the community. We are the folks you come to if you have eLearning questions. We do our best to help everyone who comes to our ‘door’. Even if they never become one of our customers, we try to provide a memorable experience, so that we are at the top of their recommendation list for anyone that does need us.

In this role, you'll serve as one of the first points of contact for all of our customers across all of our products. While we aren’t looking for a developer per se, we are looking for someone with some technical experience with web-based applications. Most of the time, you would be fielding support requests that require you to tap into both your knowledge of our products and the technical knowledge you bring with you. But that isn’t all we do. We work hand-in-hand with the sales team and our account managers to make sure prospects understand our products and then are successful with them.

So, what do we need from you? We don’t look for how many years of experience you have, we look for a particular skill level. Tell us about your level of technical expertise. If you are interested in a particular technology, tell us about it. Have you ever used JavaScript before? A lot of the debugging we do requires us to be familiar with the developer tools in modern web browsers -- let us know if you have any experience with them.

The most important thing for this position is to have a passion for helping people. We believe that one of the most important things we do in our department, known as Team Delight, is to create meaningful interactions with both our customers, prospects, and folks who may not ever be clients.

How to apply

Check out “An Open Letter” from our Managing Director, Tammy Rutherford. It says a lot about what you need to know before applying to this position..

Make sure that what we get from you makes it apparent that you are the right person and that this job is important to you, and that you want to work here, not just somewhere.

You will want to spend some time on our website, learn how we think, what we do, and why we have been named a Best Place to Work by Nashville Business Journal for more than 10 years now. Get to know us if you want us to get to know you.

Each time we hire, we wait until we find exactly the right person. If that’s you, we really hope you’ll apply by sending your resume, cover letter and your response to our Customer support specialist scenario.

Along with your response, please make sure you include the following in your cover letter:

  • Why you want to work here and in customer support
  • Proof of your abilities (this varies depending on who you are…)
  • Stories, links, hobbies etc… something that conveys your competence and your interests.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE, including disability/vets