At PeopleFluent, we are evolving talent management for the World’s Best Places to Work. We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging their teams and workforces. We are seeking a talented Senior Technical Consultant to join our Professional Services team here at Reflektive

Responsibilities

  • Assist and advise in implementing the various technical facets of Reflektive across a range of Reflektive customers, becoming a trusted technical partner for both clients and Reflektive stakeholders
  • Gain a deep understanding of the customer’s technical systems, current HR pain points, and vision for the future, identifying configurations with Reflektive that solve key performance management problems and drive increased business value
  • As part of the Professional Services team, coordinate any relevant internal resources (e.g. Product, Engineering, Customer Success) that may be needed for critical technical escalations
  • Drive product innovation through translating customer needs into recommendations/insights for Reflektive's Product team
  • Work closely with CSMs on existing customers that present use cases that would benefit from a technical/architecture perspective
  • Drive product innovation through translating customer needs into recommendations/insights for Reflektive's Product Management team

Required Skills and Experience

  • 4+ years relevant work experience in a technical customer-facing role, ideally, including customer success, product management, account management, or management consulting. (SaaS experience a benefit)
  • Experience architecting and implementing complex solutions with a focus on business processes, scalability, and performance
  • Superb problem solving skills, particularly around technically focused customer business needs
  • Experience working cross functionally with internal teams, including Customer Success, Enablement, Product/Engineering, Solutions Consulting, and Sales, to deliver on the best solutions and experience for customers
  • Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience / client
  • Experience with SaaS platforms, SSO, APIs, data migration and Security and Compliance solutions a plus

Desired Skills and Experience

  • Domain knowledge in HCM and HR Performance Management practices, and familiarity with enabling technologies (e.g., HCM/HRIS)
  • Experience working with Reflektive’s products
  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE, including disability/vets

#IND1