The Technical Implementation Consultant (SQL) is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.
Key Responsibilities:
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
- Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
- Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines
Qualifications:
- 2+ years of experience in SaaS based implementations and project management.
- BS in Computer Science, Information Services or other related fields is preferred.
Preferred Qualifications:
- Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM.
Skills:
- Technical experience with authentication protocols and Single Sign-On solutions
- Strong understanding of APIs
- Experience performing large data integrations between systems of record and a SaaS provider.
- Project management experience, particularly focused on the software implementation projects.
- Experience working both independently and in a team-oriented, collaborative environment is essential.
- Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
- Strong written and oral communication and interpersonal skills
- Must be able to learn, understand and apply new technologies.
- Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service.
- Proficient English speaking and writing
Key Requirements:
- Must be able to sit for extended periods of time
- Must be able to work remotely and manage tasks and priorities
- Must have the ability to work independently
- Must be able to collaborate in a remote environment
Equal Opportunity Employer:
Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.