The Senior Manager, Customer Success will participate in global, cross-departmental efforts to help grow a team of Customer Success Managers and increase the market presence of Bridge. The main focus of this position is to build a dedicated team of CSMs, ensure team accountability to operations and standards, grow existing accounts, position Bridge to capture additional market share through a solutions oriented approach, and communicate customer needs and strategy to the executive team.

This opportunity can work remote, Bridge is headquartered in Salt Lake City, UT.

What you will be doing:

  • Manage, train and build a skilled group of CSMs in Enterprise, Mid-Market and Pooled models
  • Ensure CS tools and processes are implemented with team adoption
  • Increase market share from existing account base and new business to business opportunities
  • Work with customers to establish goals and aid them in achieving their vision
  • Program manage account escalations
  • Own overall customer relationship, such as CSAT Surveys, Renewals, and Upsell Lead Generation
  • Communicate customer needs cross departmentally and with senior leadership

Here is what you will need to know/have:

  • Requires a Bachelor's Degree with a minimum of 4+ years Account Management experience
  • Passionate about helping customers succeed
  • Strong organizational skills, demonstrated follow up and follow through
  • Capacity to set correct expectations and manage issues to completion
  • Multitask and prioritize tasks in a changing environment
  • Strong team mentality, utilizing internal and external resources strategically and judiciously
  • Customer facing background within the software industry
  • Demonstrated ability to solve problems and seek solutions
  • Corporate LMS experience preferred.

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

What we offer:

In addition to vacation benefits, you will be eligible upon your date of hire to participate in our health benefits program which includes medical, dental, and vision insurance, HSA and FSA plans as well as short-term and long-term disability and company paid life insurance. Additionally, you will be eligible to participate in our 401(k) plan.

About the Company:

Bridge is a tool that helps people find their place at work, form meaningful relationships with peers and managers, and forge a path towards growth. We’re helping our customers create work cultures people love. By focusing on our values — ownership, collaboration, empathy, pragmatism, and learning — we are changing the way that employees grow and organizations transform culture.

Bridge is part of Learning Technologies Group plc (LTG).

For more information, visit https://www.getbridge.com

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class